Terms of Use

Pilot version · 29 July 2026. These terms govern your use of the SARScore website and contribution tools at www.sarscore.com. SARScore is currently running as an evaluation pilot. By using the site, and in particular by contributing a report, you agree to these terms. If you do not agree, please do not use the service.

1. Who provides this service

The service is provided by SARSCORE LTD, a private limited company registered in England and Wales, company number 14224333, registered office 61 Crescent Road, London, England, E6 1EB. SARSCORE LTD is registered with the Information Commissioner's Office, registration reference ZB661626. SARScore® is a UK registered trade mark, number UK00003943185, used by SARSCORE LTD with the proprietor's consent. Contact: hello@sarscore.com.

2. What SARScore is, and is not

SARScore is an access-intelligence service: it scores how easy or difficult real-world locations are to reach and enter, from 1 (very easy) to 5 (very difficult), using structured facts observed by people who actually visited. A score is an interpretation of the evidence available at the time it was calculated. It is not a guarantee, not a certification, and not a substitute for your own checks.

Do not rely on a SARScore for any decision where an access failure could cause harm or significant loss. Verify critical requirements yourself with the venue or operator. Any preliminary, unverified estimate shown on the site is labelled as such and is not for operational reliance.

3. Contributing

You must be 18 or over to create an account or submit a report during the pilot. Anyone may browse and read the site.

You can contribute a report with or without an account.

• Reporting without an account. You may contribute without signing in, but a report made without an account is not anonymous: it is stored, with its photograph, capture location and technical identifiers, like any other report. Because no account is attached, you cannot sign in later to manage it yourself, but you can quote the report reference shown when you finished to support@sarscore.com to ask us to correct it or withdraw it from scoring (subject to moderation). A report without an account does not count towards a route's confidence. Create an account before you submit if you want to manage your reports directly.
• Only report where you were lawfully present. Never enter private land or buildings without permission, and never make a special trip onto private property just to report it. Report only what you actually observed.
• Photographs. A live photograph is what turns a report into a verified visit. Photographs must show buildings, entrances and routes only: never people, faces, vehicle number plates, access codes, or the interiors of private homes. When you attach a photograph we ask your device for its location at that moment to confirm the photo was taken at the place. Photographs and their capture location are stored privately, are reviewed by a moderator, and are never published. We may reject or exclude any photograph that breaks these rules.
• Accuracy and good faith. Report honestly. Do not submit false, misleading, automated or bulk-generated reports, and do not attempt to manipulate a route's score.

How we handle the personal data in a contribution is described in the Privacy Notice.

4. The evidence record is permanent

Contributions join a permanent, append-only evidence record. A report can be excluded from scoring (through moderation or withdrawal) but is not silently edited or deleted: a correction or withdrawal is added as a new, dated entry, and the original is retained for audit. If you close your account, we delete your account credentials and display name and de-identify your past contributions in the way the Privacy Notice describes, while the underlying factual record is retained in de-identified form.

5. Your licence to us

You keep any rights you have in what you contribute. You grant SARScore a perpetual, worldwide, royalty-free licence to store, moderate, aggregate, analyse, derive from and display your contributions as part of the SARScore evidence record and the scores and intelligence built from it. This licence continues in respect of contributions already incorporated into the record even if you later close your account, consistent with the append-only, de-identified record described above.

6. Our intellectual property; acceptable use

The SARScore name and logo are protected trade marks. The SARScore methodology, scoring engine, and the way results are calculated are proprietary and confidential to SARScore; the site explains in full how the methodology works, but the exact calculation is not published. You must not:

• copy, scrape, or extract the site's data in bulk, or use automated means to access the service beyond ordinary personal use;
• reverse engineer, or attempt to reconstruct, the scoring calculation, weights or thresholds;
• resell, redistribute or build a competing dataset from SARScore content; or
• use the service unlawfully, or in a way that harms the service or other users.

Authorised reviewers, councils and research partners can request the full methodology assurance pack under a non-disclosure agreement via partnerships@sarscore.com.

7. Address and map data

New address search uses Ideal Postcodes with Royal Mail PAF and Multiple Residence data; UPRN and location enrichment may be derived from Ordnance Survey data. Ordnance Survey remains the historical provider for applicable stored place records and the immediate rollback provider. Map display © Mapbox © OpenStreetMap contributors. You must not extract or re-use address or map data in bulk, resell it, or use SARScore as a standalone address database.

Some pages show unverified mapping context, for example nearby features, drawn from OpenStreetMap (© OpenStreetMap contributors) and the Overture Maps Foundation. This context is clearly labelled, is not verified, and never forms part of a SARScore.

8. Privacy

During the pilot we store your account email and display name (if you have an account), your contributions, evidence photographs and their capture location (privately, for moderation), first-party usability measurements, and standard technical logs. The full explanation of what we collect, why, who we share it with, how long we keep it, and your rights is in the Privacy Notice and the Cookie & Storage Notice. We keep those notices under review and update them as the platform develops.

9. Availability and changes

This is a pilot. The service is provided as it is and as available, and we may change, suspend or withdraw features. We may update these terms; material changes will be flagged on the site, and your continued use after a change means you accept the updated terms.

10. Liability

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, the pilot service is provided without warranties of any kind, express or implied, including as to accuracy, fitness for a particular purpose, or uninterrupted availability. To the fullest extent permitted by law, SARScore is not liable for any loss or damage arising from reliance on a score or estimate, from any inaccuracy in contributed content, or from your use of, or inability to use, the service. Because a SARScore is an interpretation of available evidence and not a guarantee, you remain responsible for verifying anything on which an access failure would cause you harm or significant loss.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions, data requests or concerns: hello@sarscore.com (or privacy@sarscore.com for data-protection matters).

See also the Privacy Notice, the Cookie & Storage Notice and Trust & Data.